Legal

Refund Policy

Effective 28 September 2026 · Last updated 28 September 2026

Outgrown is a subscription service. This policy is simple on purpose.

1. Your first payment: 14-day money-back

If you are not happy, ask for a refund within 14 days of your first payment for any plan and we will refund that payment in full. No forms, no argument. This applies once per customer, to the first payment of a subscription.

2. Cancelling after that

You can cancel any time. Cancelling stops the next renewal; your plan keeps working to the end of the period you have already paid for. We do not refund part-used months, because the service for that period has already been provided.

3. Yearly plans

Yearly plans are refundable in full within 14 days of purchase. After that the plan runs to the end of its year and is not renewed if you cancel.

4. When we get it wrong

If we fail to deliver what you paid for — for example a Monday Number does not arrive and we cannot fix it — we will credit or refund the affected period, whatever the date.

5. Free plans

The Spreadsheet X-ray and early access are free. There is nothing to refund.

6. How to ask

Email [email protected] with the subject “Refund request”, the email address on your account and your payment reference. We reply within 2 business days and process approved refunds within 5 business days.

• South Africa (PayFast): refunds are paid back to the card or account you paid from, in rand.
• Outside South Africa (Paddle): Paddle.com is the merchant of record and processes refunds to your original payment method. You can also contact Paddle directly through the link in your receipt.

Refunds never exceed the amount paid. Please contact us before raising a chargeback — it is quicker for everyone.

7. Your legal rights

This policy does not reduce any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or the consumer law of the country you live in.